Refund / Return Policy

At Delikaixi, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unworn, unused, and unwashed
Be in its original condition
Have all original tags and packaging attached
Include proof of purchase or a valid order number

Items that do not meet these requirements may not qualify for a refund.

2. How to Request a Return

Before returning any item, please contact our customer service team at:

Email: serviceDelikaixi@outlook.com

Please provide:

Your order number
The item you wish to return
The reason for the return
Photos of the item if it is damaged, defective, or incorrect

Please do not return any item without first contacting us. Our customer service team will provide the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide clear photographs showing the issue. After reviewing your request, we may offer an appropriate solution, including a replacement, refund, or other resolution.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been worn, washed, altered, or damaged after delivery
Items without original tags or packaging
Personalized or customized products
Final-sale items clearly marked as non-returnable
Gift cards, where applicable

This does not affect any rights you may have under applicable consumer protection laws.

5. Return Shipping Costs

Unless the return is caused by an incorrect, damaged, or defective item provided by us, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

We recommend using a trackable shipping service when returning an item.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

7. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at serviceDelikaixi@outlook.com.

Exchange requests are subject to product availability. In some cases, you may need to return the original item and place a new order.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We will make reasonable efforts to process your cancellation request. However, once an order has been processed or shipped, cancellation may no longer be possible.

9. Late or Missing Refunds

If you have received confirmation that a refund has been issued but have not yet received it, please check with your bank, credit card provider, or payment service.

Processing times may vary between financial institutions.

If you still cannot locate your refund after the normal processing period, please contact us for assistance.